Please read the full return policy on this page for any questions you may have regarding your return.
You have 14 days once your order has been delivered to return any item(s) that did not work (excluding sale items and hats/jewelry as those items are final sale). Return shipping is the responsibility of the customer.
Click here https://gunnysackandco.com/a/returns to start your return!
Just select the products you are wanting to return. Please allow 3 business days for an approve/deny email from us. If it has been past 3 business days it is more than likely in your junk mail. Returns sent back to us without being approved will be returned to sender.
All returns are eligible for STORE CREDIT ONLY. Store credit is issued via email and never expires.
Our return policy is not negotiable under any circumstance. No refunds. No exceptions. Returns will be eligible for STORE CREDIT ONLY.
All merchandise returned to us needs to meet our Return Policy guidelines. Merchandise returned must be in its original packaging (including any clear poly bags your item(s) came in to protect the items in case package is damaged during transit) and postmarked within 14 DAYS of delivery date, confirmed with tracking number on package. Merchandise must be unworn, unwashed, tags attached, and in their original condition. Merchandise must also be free of makeup, deodorant, your hair and any pet hair.
Clothing returned that is not in compliance with our return policy will be refused or charged a 20-50% restock fee. Sale items are final sale and cannot be returned. Jewelry/Hats/Handbags cannot be returned. Items marked down and/or offered at over a 30% discount are final sale.
To send an item(s) back: Print your Order # clearly on the outside of your return package and include your Order # inside your package as well. This can be done with the invoice included in your package or your order confirmation email. If your invoice is not available a paper with your Order # written on it inside works just as well. Packages received without an Order # (on the outside and inside) will be returned to sender. At this time United States Postal Service (USPS) is the only carrier that delivers to our P.O. Box.
Returns are processed within 1-3 weeks of delivery. Returns without the Order # included on outside of package will be returned to sender.
Return shipping fees are the responsibility of the customer. Original shipping costs are non-refundable.
If tracking an order and it shows delivered and the customer did not receive the package it is the responsibility of the customer to contact local carrier to track down package. Once order shows delivered there is nothing we can do on our end to track it down.
UNFORTUNATELY, WE ARE NOT RESPONSIBLE FOR ITEMS AFTER THEY HAVE LEFT OUR FACILITY. WE ARE NOT RESPONSIBLE FOR ITEMS LOST OR DAMAGED DURING TRANSIT.
If a shipment is refused or an undeliverable address, the customer is responsible for the original shipping charges, restocking fee of 20%, as well as the cost of returning the package to Gunny Sack & Co. This amount will be deducted from your merchandise credit.
Did we make a mistake on your order? Wrong size/color? No worries! Just contact us within 3 days of receiving your order so we can make it right!
Damaged/Defective Items // Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!
- Damages must be reported to us prior to washing/wearing the garment. Tags must still be attached.
- All reports must be made within 3 days of receiving your order or it will not be accepted.
- Please contact us immediately at firstname.lastname@example.org and provide us with a picture of the damaged/defective area. Please include your first and last name and order number.
- Once a return label is issued you have 7 days from the date it was sent to return the item to us.
- Damaged items will be replaced with the same item (color/size) if available. If item is currently out of stock a store credit will be issued.
Please be careful when opening your package especially if cutting open as we are not responsible for any damage caused when opening a package.
Store Credit // Store Credit never expires! We issue store credit in the form of a gift card. To use your store credit please enter your gift card in the “Gift Card” box at checkout. Missing a store credit? Search your junk mail! If you are having issues using your store credit double check you are using the same email used to place the original order as your store credit is linked to that email for security reasons.
Exchanges// Unfortunately, we do not offer exchanges at this time. If you would like to exchange your item for a different size you will need to send your original item back to our Returns Department following our Return Policy. Once we have received your return we will issue you a store credit for you to repurchase your item in another size or use on another purchase. Please Note: If you already have an item in mind you would like to order before receiving your store credit we strongly suggest ordering that item in the size/color you are wanting and using your store credit on another purchase as we cannot guarantee the item you want will be in stock at the time your return is processed.