Please read Policies stated on this page before emailing as many of your questions can be answered below.
*Once an order is placed, NO CHANGES can be made*
This includes but is not limited to discount code adjustments, store credit, shipping cost adjustments, adding/removing items, cancelling orders, etc.
Shipping // We ship Monday-Friday. Currently our flat-rate shipping is $5 or FREE on all orders over $100 that are shipped within the United States! To receive free shipping over $100 your order total must be $100 after any discounts and before any shipping costs. Once your order reaches the qualifying amount please choose the last option for Free Shipping over $100. This must be selected before completing your order. We do our best to get purchases out as fast as we can but please allow 3-5 business days for the shipment to be sent especially during sales or the holidays. Shipping costs are non-refundable.
International Shipping // We currently ship to select countries outside of the United States. The complete list is given at checkout. All international orders placed must use PAYPAL at checkout with a confirmed billing address. All international orders placed without using paypal at checkout will be cancelled. When shipping international the billing address and shipping address MUST match. During checkout you must choose INTERNATIONAL SHIPPING. If you choose any other kind of shipping (i.e. flat rate for $5) your order will be cancelled. We are not responsible for any customs/duties fees incurred. At this time we do not honor free shipping codes on international purchases. If you use a free shipping code on your international order it will be cancelled.
Priority 1-3 Day Shipping // Will be sent out next business day (excluding Weekends & Holidays observed by USPS) if placed before 5 PM EST day before. For example if you need your order to be shipped out Tuesday 1-3 Day and place an order Monday by 5 PM EST it will go out with our morning pickup the next day, if you place it after the 5 PM cut off time it will go out Wednesday. We rarely experience delays with 1-3 Priority shipping and while we do guarantee we will get your order out on time within the times listed for Priority, we cannot guarantee that the delivery will be on time once it has left our facility. USPS experiences delays at times so if you have purchased 1-3 day priority and your item is not delivered on time as listed through USPS tracking, we recommend calling USPS with your tracking number to have them look into it. Usually packages qualify for 2-Day but rural areas may qualify for 3-Day, the Boise, ID area typically qualifies for 1 day. Keep in mind USPS delivers Monday-Saturday excluding holidays so as long as your mail is getting delivered you should be receiving our packages. All shipments include USPS tracking.
If you require insurance on a package please choose 1-3 Day Expedited Shipping at checkout as this option allows us to include insurance. To file a claim with USPS you must save the original packaging your order was sent in until the claim has been approved.
All orders are shipped within 1 shipment. If you have multiple addresses you need items sent to please place separate orders.
Exchanges // Unfortunately, we do not offer exchanges at this time. If you would like to exchange your item for a different size you will need to send your original item back to our Returns Department following our Return Policy. Once we have received your return we will issue you a store credit for you to repurchase your item in another size or use on another purchase. Please Note: If you already have an item in mind you would like to order before receiving your store credit we strongly suggest ordering that item in the size/color you are wanting and using your store credit on another purchase as we cannot guarantee the item you want will be in stock at the time your return is processed.
Promo Returns // If using a code at checkout and there is a minimum qualifying amount your order must remain at the minimum order amount to keep discount. Ex: If you use a $10 off $50 promo code and return an item bringing your original order amount below the minimum order amount you will receive a Store Credit less the amount of the coupon used which in this example is $10. If you received a free gift as part of your purchase and return any items bringing you below the Promo Minimum you must return the free gift along with your returned item(s). If you do not include the free gift we will deduct the value of the free gift from your store credit.
Return Policy // To start a return please click here: https://gunnysackandco.com/pages/returns
All returns are eligible for STORE CREDIT ONLY. Store credit is issued via email & never expires. Once tracking on your return shows delivered please allow 2-3 weeks from that date for your return to be processed. Emails with store credit will be emailed within the 2-3 week time frame as stated above. If it has been past the 2-3 week allotted time please search your junk mail for our “email@example.com email” then, if you still cannot track the email down, email customer service with your order number and they can check the status of your return for you.
Our return policy is not negotiable under any circumstance. No refunds. No exceptions. Returns will be eligible for STORE CREDIT ONLY.
All merchandise returned to us needs to meet our Return Policy guidelines. Merchandise returned must be in its original packaging (including any clear poly bags your item(s) came in to protect the items in case package is damaged during transit) and postmarked within 14 DAYS of delivery date, confirmed with tracking number on package. Merchandise must be unworn, unwashed, tags attached, and in their original condition. Merchandise must also be free of makeup, deodorant, your hair and any pet hair.
Clothing returned that is not in compliance with our return policy will be refused or charged a 20-50% restock fee. Sale items are final sale and cannot be returned. Jewelry/Hats/Handbags cannot be returned. Items marked down and/or offered at over a 30% discount are final sale.
To send an item(s) back: Please make sure your return falls within the guidelines stated above. Print your Order # clearly on the outside of your return package and include your Order # inside your package as well. This can be done with the invoice included in your package. If your invoice is not available a paper with your Order # written on it inside works just as well. Returns without the Order # included on outside of package will be returned to sender. At this time United States Postal Service (USPS) is the only carrier that delivers to our P.O. Box.
Returns are processed within 2-3 weeks of delivery.
Return shipping fees are the responsibility of the customer. Original shipping costs are non-refundable.
If tracking an order and it shows delivered and the customer did not receive the package it is the responsibility of the customer to contact local carrier to track down package. Once order shows delivered there is nothing we can do on our end to track it down.
UNFORTUNATELY, WE ARE NOT RESPONSIBLE FOR ITEMS AFTER THEY HAVE LEFT OUR FACILITY. WE ARE NOT RESPONSIBLE FOR ITEMS LOST OR DAMAGED DURING TRANSIT.
If a shipment is refused or an undeliverable address, the customer is responsible for the original shipping charges, restocking fee of 20%, as well as the cost of returning the package to Gunny Sack & Co. This amount will be deducted from your merchandise credit.
Did we make a mistake on your order? Wrong size/color? No worries! Just contact us within 3 days of receiving your order so we can make it right! You can submit your return for our mistake here https://gunnysackandco.com/pages/returns and select "Incorrect item received" and we will issue you a return label and get the correct item sent out to you asap or you can also email us directly.
Damaged/Defective Items // Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!
- Damages must be reported to us prior to washing/wearing the garment. Tags must still be attached.
- All reports must be made within 3 days of receiving your order or it will not be accepted.
- Please contact us immediately at firstname.lastname@example.org and provide us with a picture of the damaged/defective area. Please include your first and last name and order number.
- Once a return label is issued you have 7 days from the date it was sent to return the item to us.
- Damaged items will be replaced with the same item (color/size) if available. If item is currently out of stock a store credit will be issued.
Please be careful when opening your package especially if cutting open as we are not responsible for any damage caused when opening a package.
Store Credit // Store Credit never expires! We issue store credit in the form of a gift card. To use your store credit please enter your gift card in the “Gift Card” box at checkout. Missing a store credit? Search your junk mail! If you are having issues using your store credit double check you are using the same email used to place the original order as your store credit is linked to that email for security reasons
PREORDERS // Orders placed including preorder items will not ship until all items are in stock. If you would like certain items within your order to ship sooner you will need to place a separate order. All preorder updates (including any shipment updates ) will be updated on the item’s product page.
Collabs // Interested in collaborating with GSCO? If you are a current blogger with a social media following email email@example.com with all of your current stats as well as a link to your blog. We may offer a discount code if we feel we would be a good fit!
Have you reached out to us on Instagram, Facebook, Twitter or any type Social Media and not heard back? So sorry babes but at this time email is the only form of communication we accept. We do not accept messaging through any sort of social media.
Do you think you are missing emails from us? Make sure that our 2 most used emails (firstname.lastname@example.org and email@example.com) are on your address list or that you entered your email correctly when entering it in. These are our unmonitored automatic emails we use for order confirmations, return store credit, any upcoming sales, etc. Majority of the time the address has been entered in wrong or our email has gone to junk if we aren’t added on your list and unfortunately, we cannot control what your email flags as junk.
Contact // We answer emails M-F but please allow 1-3 business days for a reply // If you are emailing regarding an order or return please include your Order # within body text (not just subject) as this will be the first question we will have when responding // email: firstname.lastname@example.org // If for any reason you have not received a response within the 3 business days (M-F) please check to be sure you emailed us at the above email and at that time resend your email. All other emails are not monitored. Replying to order confirmation emails, shipping confirmation emails, etc. are emails that are not monitored and used only to send emails out. Keep in mind, most questions can be answered within our detailed information above.