Please read Policies stated on this page before emailing as many of your questions can be answered below 😉
***Our Return and Shipping Policies have changed as of 2/23/17. Please be sure to read our updated policies***
*Once an order is placed, NO CHANGES can be made*
This includes but is not limited to discount code adjustments, shipping cost adjustments, adding/removing items, cancelling orders, etc.
Sizing // We do not offer a specific sizing guide simply due to the wide variety of brands that we carry. We will however note in the product description if we find the item to run big or small. Unless that is noted in item description each item fits true to size meaning if you wear a small in other brands, you will wear a small in that piece. If you have additional questions about sizing please email [email protected]
Shipping // We ship Monday-Friday. Currently our flat-rate shipping is $5 or FREE on all orders over $75 shipped within the United States! To receive free shipping over $75 your order total must be $75 after any discounts and before any shipping costs. Once your order reaches the qualifying amount the option for Free Shipping over $75 will be your last shipping option and must be selected before completing your order. We do our best to get purchases out as fast as we can but please allow 3-5 business days for the shipment to be sent especially during sales or the holidays. Shipping costs are non-refundable. If you have selected the free shipping option at checkout for orders over the free shipping minimum requirement ($75), and you return item(s) that bring your order total below the free shipping minimum requirement ($75), we will deduct $5 from your store credit for shipping costs.
We do not offer expedited shipping at this time.
International Shipping // We currently only ship to Canada outside of the United States. When shipping international the billing address and shipping address must match. During checkout you must choose International Shipping for $20. If you choose any other kind of shipping (i.e. flat rate for $5) your order will be canceled. We are not responsible for any customs/duties fees incurred. At this time we do not honor free shipping codes on international purchases. If you use a free shipping code on your international order it will be cancelled.
Exchanges // Unfortunately, we do not offer exchanges at this time. If you would like to exchange your item for a different size you will need to send your original item back to our Returns Department following our Return Policy. Once we have received your return we will issue you a store credit for you to repurchase your item in another size or use on another purchase. Please Note: If you already have an item in mind you would like to order before receiving your store credit we strongly suggest ordering that item in the size/color you are wanting and using your store credit on another purchase as we cannot guarantee the item you want will be in stock at the time your return is processed.
Promo Returns // If using a code at checkout and there is a minimum qualifying amount your order must remain at the minimum order amount to keep discount. Ex: If you use a $10 off $50 promo code and return an item bringing your original order amount below the minimum order amount you will receive a Store Credit less the amount of the coupon used which in this example is $10. If you received a free gift as part of your purchase and return any items bringing you below the Promo Minimum you must return the free gift along with your returned item(s). If you do not include the free gift we will deduct the value of the free gift from your store credit.
Return Policy // All returns are eligible for STORE CREDIT ONLY. Store credit is issued via email & expires 1 year from date it is issued. Once tracking on your return shows delivered please allow 2-3 weeks from that date for your return to be processed. At this time we do not send out return confirmations. Emails with store credit will be emailed within the 2-3 week time frame as stated above. If it has been past the 2-3 week allotted time please search your junk mail for our “[email protected] email” then, if you still cannot track the email down, email customer service with your order number and they can check the status of your return for you.
Our return policy is not negotiable under any circumstance. No refunds. No exceptions. Returns will be eligible for STORE CREDIT ONLY.
All merchandise returned to us needs to meet our Return Policy guidelines. Merchandise returned must be in its original packaging (including any clear poly bags your item(s) came in) and postmarked within 7 DAYS of delivery date, confirmed with tracking number on package. For example: If your item was delivered on a Tuesday, your return must be postmarked by the following Tuesday. Merchandise must be unworn, unwashed, tags attached, and in their original condition. Merchandise must also be free of makeup, deodorant, your hair and any pet hair 😉 Clothing returned that is not in compliance with our return policy will be refused or charged a 20-50% restock fee. Sale items are final sale and cannot be returned. Jewelry/Hats/Handbags/Towels cannot be returned.
To send an item(s) back: Please make sure your return falls within the guidelines stated above and have your return postmarked within the 7 days of delivery. Print your Order # clearly on the outside of your return package and include your Order # inside your package as well. This can be done with the invoice included in your package or our return card. If neither are available a paper with your Order # written on it inside works just as well. Packages received without an Order # (on the outside and inside) will be returned to sender. Please return your item(s) to the return address listed on your package:
Gunny Sack and Co / Attn: Returns Dept / P.O. Box 7193 / Boise, ID 83707
Returns are processed within 2-3 weeks of delivery.
Return shipping fees are the responsibility of the customer. Original shipping costs are non-refundable. If you have selected the free shipping option at checkout for orders over the free shipping minimum requirement ($75), and you return item(s) that bring your order total below the free shipping minimum requirement ($75), we will deduct $5 from your store credit for shipping costs.
If tracking an order and it shows delivered and the customer did not receive the package it is the responsibility of the customer to contact local carrier to track down package. Once order shows delivered there is nothing we can do on our end to track it down.
UNFORTUNATELY, WE ARE NOT RESPONSIBLE FOR ITEMS AFTER THEY HAVE LEFT OUR FACILITY. WE ARE NOT RESPONSIBLE FOR ITEMS LOST OR DAMAGED DURING TRANSIT.
If a shipment is refused or an undeliverable address, the customer is responsible for the original shipping charges, restocking fee of 20%, as well as the cost of returning the package to Gunny Sack & Co. This amount will be deducted from your merchandise credit.
Did we make a mistake on your order? Wrong size/color? No worries! Just contact us within 3 days of receiving your order so we can make it right!
Damaged/Defective Items // Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!
- Damages must be reported to us prior to washing/wearing the garment. Tags must still be attached.
- All reports must be made within 3 days of receiving your order or it will not be accepted.
- Please contact us immediately at [email protected] provide us with a picture of the damaged/defective area. Please include your first and last name and order number.
- Once a return label is issued you have 7 days from the date it was sent to return the item to us.
- Damaged items will be replaced with the same item (color/size) if available. If item is currently out of stock a store credit will be issued.
Please be careful when opening your package especially if cutting open as we are not responsible for any damage caused when opening a package.
Collabs // Interested in collaborating with GSCO? If you are a current blogger with a social media following email [email protected] with all of your current stats as well as a link to your blog. We may offer a discount code if we feel we would be a good fit!
Have you reached out to us on Instagram, Facebook, Twitter or any type Social Media and not heard back? So sorry babes but at this time email is the only form of communication we accept. We do not accept messaging through any sort of social media.
Do you think you are missing emails from us? Make sure that our 2 most used emails ([email protected] and firstname.lastname@example.org) are on your address list or that you entered your email correctly when entering it in. These are our unmonitored automatic emails we use for order confirmations, return store credit, any upcoming sales, etc. Majority of the time the address has been entered in wrong or our email has gone to junk if we aren’t added on your list and unfortunately, we cannot control what your email flags as junk.
Contact // We answer emails M-F but please allow 1-3 business days for a reply // If you are emailing regarding an order or return please include your Order # within body text (not subject) as this will be the first question we will have when responding // email: [email protected] // If for any reason you have not received a response within the 3 business days (M-F) please check to be sure you emailed us at the above email. All other emails are not monitored. Replying to order confirmation emails, shipping confirmation emails, etc. are emails that are not monitored and used only to send emails out. Keep in mind, most questions can be answered within our detailed information above.